Bad customer service

I oderded stuff to be delivered in south Africa.Ups call to advice shippenment will be done on Tuesday the 10 of Nov and that their drivers do not take cash but i could pay via card on delivery.I then changed shippment to be delivered to my work place which was effected.I was called by the driver who was polite and told him he was by my house gate. i explained to him that shipment was supposed to be at my work not home as per system.I called UPS to understand were the confusion was and if this could be sortred.No one apologised, i spoke to the team leader who said they would get back to me as i explained the parcel was urgent and they could still deliver it to the correct adress as per their system.