Bad*** Bad*** Bad***

UPS service is absolutely shocking, to say the least. I had paid all the necessary fees that were required, and I sent them a proof of payment. UPS just ignored the proof of payment I provided. When I call their customer service, they transfer me to the people who are responsible for customs, as they have no information, but the guys that are dealing with customs are not answering the phones. I have been put on hold for more than an hour on several occasions. I have written numerous emails, but no one is responding to my emails. When I managed to get the direct numbers of the guys dealing with the customs, no one was picking up the phone. It has been two weeks since I have been trying to get hold of them, and the emails are just ignored. This afternoon, SARS had to intervene and write to UPS, asking them to process my parcel. I have shown SARS that I have made the payments as requested, but UPS is not initiating the process to get my parcel.