Awaiting forms, no one is replying to emails and my parcel is stuck at customs.

Tanya,

I cannot see the email address as it is displayed in stars only here. Perhaps type name (space) "at" (space) (dot) etc

Email sent

OK, Jabu is apparently dealing with it now, apparently there might not be need for a form if there is proof that the defective item under warrantee was collected by the overseas company via UPS, I have the UPS tracking number for when the defective item was collected by the overseas supplier via UPS. This is apparently sufficient to get customs to be flexible. But who knows? Otherwise we're back to square one with having to complete the ITAC IE463 form. Truly a nightmare situation. It's not UPS fault per say, my only gripe was the slow response from your department dealing with this case. The assistant should have asked first and foremost if I had a proof of Waybill that the defective electronic items were initially first sent to Europe and collected here in CT. That is all I should have been asked. From there, step 2, 3, etc... Honestly guys, you got to get with the program on this side?!

Jabu is performing well now though, let's give it a day or two and see... I shall update you on Monday if things don't move swiftly by then.