Avoid using UPS at all costs...

I am due to recieve a birthday gift sent from the USA,. The package arrived in SA on Sunday the 17th March 2019. All great until then..

I then get home on Monday to find a note to state that there wasn't anyone at the address to deliver the package to? at 15:47, most people are at work! When I eventually got through to there customer service department (after being on hold twice for nearly 30 minutes, must be a lot of people complaining) I am told that UPS does NOT inform the recipient of there arrival? How am I meant to know when to have some one home?

They then proceed to say that there is an instruction that I will collect the package (from where may I ask, as no details are given) added to this, the clear instruction from the person that sent the package was, to either let me know to collect or, to deliver after 16;00, as I will be home then.

I am now told that the package is out for delivery, and when I ask, what time, I am told between 8-17:00...

So, I will miss the delivery again. To anyone reading this, please for the love of all that is holy, do NOT USE UPS...

So a massive thank you to UPS for spoiling, what was meant to be, a lovely birthday surprise.