ATROCIOUS SERVICE

I ordered a parcel to be delivered from the USA to SA. I chose the expedited option as this parcel had to reach me urgently. It took short of an entire week for them to say the supplier never provide them with my contact details. Another day to ask for my ID number. By this time, the parcel should've been delivered already. Eventually, it was in transit. It arrived at their port in Cape Town, but then I'm told they attempted delivery but couldn't reach me. No one tried calling me or delivering to my home. No intercom was rung, no call was made, simply an email notification to say they tried and couldn't. Further waiting - why one pays for expedited service is beyond me. Dreadful service. I still don't have my parcel, which was due to take 2 - 4 days to reach me. It is now over a week and STILL NOTHING! I've emailed two further times and have been waiting to reach them for 20 minutes already - simply receive a voice note asking you to wait. I'm STILL WAITING - ridiculous. Do not use their service is my advice.