APPALLING SERVICE FROM UPS

V*** THIS IS A SHIPMENT OF MEDICAL MASKS URGENTLY REQUIRED. IT HAS AN ESSENTIAL SERVICES CERTIFICATE ATTACHED. I FOLLOWED UP WITH UPS CUSTOMER SERVICES VIA EMAIL ON 31/3, 1/4, 5/4, 6/4, 7/4, 9/4 AND RECEIVED NO RESPONSE. I CONTACTED THE CONTACT CENTER ON 9/4, 10/4 AND 11/4, MINIMUM HOLDING TIME 35 MINUTES, COULD NOT SPEAK TO ANYONE - STILL WAITING ON THIS URGENT STOCK FOR HOSPITALS IN DESPERATE NEED OF IT. ABSOLUTELY APPALLING