Absolutely Useless & Waste of Time

The call centre at UPS SCS South Africa has been carefully put together by managerially *********** individuals. After 2 phone calls which lasted 20 minutes each I was still not able to resolve my problem, probably because you are under staffed and do not have any available agents to speak to - I was reminded of this every 2 minutes by a very annoying lady's voice. If she was not constantly reminding me, another voice kept going on about all the services UPS offers and how great it is... if you need peer approval & acknowledgement get it from home, do not make your customers listen to this bull**** over and over again while they wait for one of your 2 available agents to pick up the phone.