Absolute incompetance in every department

I don't even know where to begin.<br> <br> I shop online. My parcels never arrive. Even with repeated emails sent to all parties at UPS, including the CEO, I get zero response from a single person.<br> <br> The switchboard informs me that their CEO, Paul Horsfall, does not like to deal with complaints.<br> <br> My never-received parcels have been sent to people in Cape Town that I've never heard of!<br> <br> I am beyond disgusted and frustrated by the absolute lack of interest in solving my problems, given the fact that I am paying them in my shipping fees to do this service for me!!<br> <br> Don't use them!!