1 reviews | Active since Jan 2022
Absolute disgrace
I am honestly surprised Amazon still permits their suppliers or any USA company still uses UPS to ship to South Africa - the company seems to have a whole different way of working their shipping, clearing and import duties. Other shipping companies very seldom ever have to present any customs charges as this is usually covered within the calculated shipping costs to SA, UPS on the other hand seem to double up on this - taking payment from Amazon and advising that it was "just shipping costs" but then charging MORE than the actual value of the items shipped, to do the clearing here in SA.
Since this has never happened with any other shipping company (and if it did the customs duties payable were negligible in comparison to the cost of the item(s)). Steer very clear of UPS and if you purchase from international Amazon, request that shipping NOT be sent via UPS.
Current value of items purchased US$60, Amazon added shipping etc costs US$40 arrives in South Africa and UPS wants to charge US$65 for the parcel to be customs cleared WTAF????
Thank you for bringing this to our attention.
We truly understand how frustrating it can be to face unexpected costs, especially after already paying for international shipping. It's completely reasonable to feel disappointed when customs duties or import taxes are added on top of what you've already paid.
We’d like to take a moment to clarify and be as transparent as possible. Customs fees are imposed by the destination country’s customs authority. These charges can vary depending on the local laws, the value of the items, and how the goods are classified.
That said, we absolutely want to help you with this. To investigate the matter fully, we kindly ask that you reach out to us directly with your reference or tracking number. Once we have that information, we’ll be able to look into the shipment details and provide further clarity.
We value your feedback and want to ensure your concerns are addressed properly.
Warm regards,
UPS Customer Service Team
Thank you for bringing this to our attention.
We truly understand how frustrating it can be to face unexpected costs, especially after already paying for international shipping. It's completely reasonable to feel disappointed when customs duties or import taxes are added on top of what you've already paid.
We’d like to take a moment to clarify and be as transparent as possible. Customs fees are imposed by the destination country’s customs authority. These charges can vary depending on the local laws, the value of the items, and how the goods are classified.
That said, we absolutely want to help you with this. To investigate the matter fully, we kindly ask that you reach out to us directly with your reference or tracking number. Once we have that information, we’ll be able to look into the shipment details and provide further clarity.
We value your feedback and want to ensure your concerns are addressed properly.
Warm regards,
UPS Customer Service Team