A new low in customer service

Just when you think that the bar cannot possibly be set any lower when it comes to customer service - UPS shows that there is much further to sink.

Been trying for MONTH to get six bottles of wine that I bought on a recent trip to Italy released, but their customs teams simply refuses! Treats me like some importer of chemicals that first needs to provide the ingredients of the imports?!?!

The more I note that it is wine for personal consumption, the more I get requests to provide "literature" of the ingredients! It is wine! It is made from g****s! What more do you want!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you do have a choice, do not EVER, EVER make use of UPS. I did not have a choice as the dispatcher of the wine used UPS - but I, nor any one I know, will ever use UPS again.