30 days for express, plus lies to cover lazy staff

Package shipped from UK on 18-12-2019 Remains UNDELIVERED. on 19th got call from Silindokuhle Mhlanga asking for importers code. I emailed to them few minutes later. several days later nothing. I then call a manager and am told above person off with family issues. I then FW the email sent to SM to them. Package is cleared. I then hear nothing. I get a call on the 31st at around noon from the PE office telling me they cant deliver as they closing. I ask that this be escilated as a complaint as the level of service is not acceptable. PE staff member says shipper gave my incorrect cell no. BS because JHB called me on it to start with to get my importers code. so staff lie to cover incompetence. I asked that they send me the invoice so i can pay the duties as i cant pay something i have never received. And here we are now month later waiting. I get shipper to chase up and they are told "I have been notified that the consignee is unwilling or unable to pay the Import charges." by Paul Heck UPS Preferred Customer Team. Again what utter lies I now remember why we closed our UPS Port Elizabeth account.