BM
Bradley M
1 reviews | Active since Nov 2011
20 May 2025, 13:01
3 Days Delivery - More like we will wait for you to come collect...
You pay a FURTUNE for 3 day delivery service, then package takes 1.5 days to get from USA to South Africa, then it sits for 3 days at UPS South Africa with NO movement... then I call them to ask whats happening and they say it waiting for information from me for Clearance. Why can NO ONE pick up the phone and call me to ask for the information, but instead, its sits for 3 days in SA waiting on NOTHING. You guys got your money from me already, so guess you not cared about ACTUALLY supplying the service...
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United Parcel Services's replyOfficial
21 May 2025, 09:06Hello Bradley,
Thank you for your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations. At UPS, we strive to provide helpful, timely, and respectful support to all our customers, and it’s clear we fell short in your case.
We're doing our best to improve our communication processes. In this case, we were indeed waiting for more information, but we should have proactively kept you updated. Please accept our sincere apologies for the frustration this caused. We will reach out to you to provide an update on the shipment.
If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback and appreciate the opportunity to serve you better.
Warm regards,
UPS Customer Service Team
Thank you for your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations. At UPS, we strive to provide helpful, timely, and respectful support to all our customers, and it’s clear we fell short in your case.
We're doing our best to improve our communication processes. In this case, we were indeed waiting for more information, but we should have proactively kept you updated. Please accept our sincere apologies for the frustration this caused. We will reach out to you to provide an update on the shipment.
If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback and appreciate the opportunity to serve you better.
Warm regards,
UPS Customer Service Team
United Parcel Services's reply21 May 2025, 09:06
Official
Hello Bradley,
Thank you for your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations. At UPS, we strive to provide helpful, timely, and respectful support to all our customers, and it’s clear we fell short in your case.
We're doing our best to improve our communication processes. In this case, we were indeed waiting for more information, but we should have proactively kept you updated. Please accept our sincere apologies for the frustration this caused. We will reach out to you to provide an update on the shipment.
If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback and appreciate the opportunity to serve you better.
Warm regards,
UPS Customer Service Team
Thank you for your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations. At UPS, we strive to provide helpful, timely, and respectful support to all our customers, and it’s clear we fell short in your case.
We're doing our best to improve our communication processes. In this case, we were indeed waiting for more information, but we should have proactively kept you updated. Please accept our sincere apologies for the frustration this caused. We will reach out to you to provide an update on the shipment.
If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback and appreciate the opportunity to serve you better.
Warm regards,
UPS Customer Service Team