22 days and counting and parcel has not left SA yet..

<p>My parcel was supposed to be collected on 16 Aug. I created tracking number 1Z... and spoke to Nonzuzo Gcasamba - ********** the day before. She assured me it was on schedule for collection for 16 Aug. I later realized (01 Sep) the parcel was never collected. I took it to RTT Nelspruit myself and asked both RTT and Nonzuzo to make it a priority. RTT sent it to Johannesburg the next day (02 Sep). UPS unfortunately did not play, and it is now still stuck in Johannesburg (07 Sep). I got a new tracking number as well - 1Z... The very least UPS could have done, is make sure the parcel got a priority lable so it could get to the UK quickly. I am hugely disappointed!! The pathetic answer from ********** I am terribly sorry that your package has not progressed as you've anticipated. I can certainly understand your concerns. I show that your package was picked up on 9/5/16. Currently, your package is being processed by Customs. Because Customs is a government run agency, we have no control of how long this process takes. At this time,<br /> So UPS, you FAIL! You did not even bother reading my email to find out why in fact the parcel was never picked up on 16 Aug as per schedule?</p>