United Airlines ***********!

My wife and myself booked 2 return tickets to Vancouver from South Africa only to realise at the airport that we needed transit visas for the USA. We then looked to change our flights as we were very early so that we don't fly via the states. The Lufthansa desk at O.R. Thambo organised this for us by phoning United Airlines in Texas. We spoke to a Lynn, who is apparently the manager who said that there will be a cost involved, which I happily paid. United Airlines then released my wife's ticket but for some reason they did not release mine. Ourselves along with the Lufthansa help desk spent 7 hours talking to different *********** people from United Airlines with the result that we had to fly the next day as my ticket wasn't released in time and thereforewe lost more money because we had already pre-booked our hotel! We then found out that our return flight was outright cancelled and not refunded!!! At no point in time did we CANCEL our return flights!!!!!!! While in Canada we had to spend a lot of time trying to sort this out but to no avail because each person that we spoke to from United Airlines has a different story!!!! We ended up spending close to R80 000 for flights on this trip because the people from United Airlines kept on shifting the blame. I will NEVER use United Airlines again and I will definitely make a point of telling others the same thing! A lady at Flight Centre in Kelowna ended up helping us out and she stated that she has never experienced incompetence like this before as she also directly spoke to United Airlines on our behalf. The Lufthansa help desk at O.R. thambo airport said the same thing. Thank you very much for ruining our long earned holiday!!! We have asked United Airlines to launch an investigationas ALL of there calls are apparently recorded!!!