Horrible

My son was on time with his confirmed ticket at the gate to board a Myrte Beach-Newark flight this morning. He was told to go to the gate agent to be assigned a seat. In the meantime, standbys were boarding the plane. My son was concerned that he would not be able to board, but the gate agent assured him he would be able to get on and that she was helping him. What ended up happening is they closed the doors to the plane. His flight left with his baggage but without him. Although this issue was completely United Airlines’ fault, the airline refuses to assist him, other than saying they can put him on another flight to NY in TWO more days. My son requested they send him via alternate routes/airlines to NY but they will not aid and they will not compensate at all. In the meantime he will miss his connecting international flight from NY (which he had had 13 hours to make) and lose that ticket. He has been on the phone with United for hours; had his luggage abandoned in Newark; lost his money on the international flight; and experienced nothing but ineptness from UA from the gate agent to the customer service representatives to the unhelpfulness and rudeness of the UA supervisor Rachel V99.