AG
Andrew G

1 reviews | Active since Sept 2023

27 Sept 2023, 03:00

Disgusted with baggage handling

I'm absolutely appauled at how my luggage was handled from SA to the USA. Only one of my two pieces of luggage arrived in the US, despite the "Rush" tag placed on both items. When the lost luggage arrived two days later, the safety plastic wrapping had clearly been unwrapped and then poorly rewrapped with the same plastic wrap. The extendable handle has been completely ripped out of the mechanism and has been misplaced. Even if the handle still existed, it wouldn't make a difference because one of the wheels has been so badly bent out of place that it's almost horizontal. The only explanation that I can come to is that the luggage sorting machines are actually laggage blending machines. The only items of value in this bag were two camera lenses to the value of $200 and although they're in working order, both were visually damaged.

I find it completely unnecessary to treat other people's luggage more poorly than you'd treat your own family's luggage. If only there were real reprocusions for the baggage handlers that treat paying customer's luggage with such little regard.

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