TM
Thamsanqa M
1 reviews | Active since May 2023
18 May 2023, 12:11
No transparency, *********** consultants
I have been waiting for just a confirmation of the correct payout date as Dawn (consultant) said my payout is on the 23rd of May. But when you count from the 26th of April, 15days is on the 18th of May. Been texting Anya about this she doesn't respond. So I guess you waiting for payment with no date.
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Replies (3)TM
Thamsanqa M's updateReviewer Update
18 May 2023, 14:03Afternoon Thamsanqa, lovely to hear from you. Dawn no longer works for United African Stokvel and was not a consultant. Currently we are focusing on the backlog for March 2023. Once the March backlog is sorted we will get to payouts of April etc. We see that your payout was due in April 2023. We are working through the backlog as quick as we possibly can. We take note of your Hellopeter complaint. Please contact Enya on *** who will assist with payout queries. Kind regards Kate, United African Stokvel.
This is their response above
This is their response above
TM
Thamsanqa M's update18 May 2023, 14:03
Reviewer Update
Afternoon Thamsanqa, lovely to hear from you. Dawn no longer works for United African Stokvel and was not a consultant. Currently we are focusing on the backlog for March 2023. Once the March backlog is sorted we will get to payouts of April etc. We see that your payout was due in April 2023. We are working through the backlog as quick as we possibly can. We take note of your Hellopeter complaint. Please contact Enya on *** who will assist with payout queries. Kind regards Kate, United African Stokvel.
This is their response above
This is their response above
TM
Thamsanqa M's updateReviewer Update
18 May 2023, 14:11The number *** is not answered also no response on WhatsApp, apparently its supposed to be Anya number. Am so disappointed on the amount of incompetence from these people.
TM
Thamsanqa M's update18 May 2023, 14:11
Reviewer Update
The number *** is not answered also no response on WhatsApp, apparently its supposed to be Anya number. Am so disappointed on the amount of incompetence from these people.
TM
Thamsanqa M's updateReviewer Update
19 May 2023, 11:57When looking for just a date of payout, this is what you get:
Good Day
Firstly, we would like to sincerely apologise for the continued delay with payouts. At the same time, we would like to deeply thank each and everyone of our members for their communication with us and their continued patience and understanding. We appreciate it from the bottom of our hearts.
UASV would like to clarify the “gremlins” we previously mentioned. This referred to errors that were made last year, which have now resulted in payouts due for March and April that we were not previously aware of. We have been working through these over the last two weeks and believe that we have now corrected all of these errors. It has been a very difficult process and has caused us even further delays which we had not planned for.
As a result, we, as UASV have made the decision to solely focus on making sure that all the outstanding March payouts are resolved first before we do anything else.
We fully realise that further delays for April and May payouts will affect our members very much. However, we feel that it is only right that we fix March first.
We also want to reassure each and every one of our members that UASV is not going anywhere. UASV started four years ago with the sole intention of assisting members to save and improve their circumstances. This continues to remain our goal to this day and will continue to be our goal for years to come.
We are fully aware that there will be a lot of backlash as a result of this message, but we feel that it is the most just way to proceed. We will process payments daily to as many members as possible and will be communicating with all members who are affected daily until March has been resolved. We will provide further updates as soon as possible with regards to the April payouts and when they will be resolved.
Thank you again
Enya & the UASV team
Good Day
Firstly, we would like to sincerely apologise for the continued delay with payouts. At the same time, we would like to deeply thank each and everyone of our members for their communication with us and their continued patience and understanding. We appreciate it from the bottom of our hearts.
UASV would like to clarify the “gremlins” we previously mentioned. This referred to errors that were made last year, which have now resulted in payouts due for March and April that we were not previously aware of. We have been working through these over the last two weeks and believe that we have now corrected all of these errors. It has been a very difficult process and has caused us even further delays which we had not planned for.
As a result, we, as UASV have made the decision to solely focus on making sure that all the outstanding March payouts are resolved first before we do anything else.
We fully realise that further delays for April and May payouts will affect our members very much. However, we feel that it is only right that we fix March first.
We also want to reassure each and every one of our members that UASV is not going anywhere. UASV started four years ago with the sole intention of assisting members to save and improve their circumstances. This continues to remain our goal to this day and will continue to be our goal for years to come.
We are fully aware that there will be a lot of backlash as a result of this message, but we feel that it is the most just way to proceed. We will process payments daily to as many members as possible and will be communicating with all members who are affected daily until March has been resolved. We will provide further updates as soon as possible with regards to the April payouts and when they will be resolved.
Thank you again
Enya & the UASV team
TM
Thamsanqa M's update19 May 2023, 11:57
Reviewer Update
When looking for just a date of payout, this is what you get:
Good Day
Firstly, we would like to sincerely apologise for the continued delay with payouts. At the same time, we would like to deeply thank each and everyone of our members for their communication with us and their continued patience and understanding. We appreciate it from the bottom of our hearts.
UASV would like to clarify the “gremlins” we previously mentioned. This referred to errors that were made last year, which have now resulted in payouts due for March and April that we were not previously aware of. We have been working through these over the last two weeks and believe that we have now corrected all of these errors. It has been a very difficult process and has caused us even further delays which we had not planned for.
As a result, we, as UASV have made the decision to solely focus on making sure that all the outstanding March payouts are resolved first before we do anything else.
We fully realise that further delays for April and May payouts will affect our members very much. However, we feel that it is only right that we fix March first.
We also want to reassure each and every one of our members that UASV is not going anywhere. UASV started four years ago with the sole intention of assisting members to save and improve their circumstances. This continues to remain our goal to this day and will continue to be our goal for years to come.
We are fully aware that there will be a lot of backlash as a result of this message, but we feel that it is the most just way to proceed. We will process payments daily to as many members as possible and will be communicating with all members who are affected daily until March has been resolved. We will provide further updates as soon as possible with regards to the April payouts and when they will be resolved.
Thank you again
Enya & the UASV team
Good Day
Firstly, we would like to sincerely apologise for the continued delay with payouts. At the same time, we would like to deeply thank each and everyone of our members for their communication with us and their continued patience and understanding. We appreciate it from the bottom of our hearts.
UASV would like to clarify the “gremlins” we previously mentioned. This referred to errors that were made last year, which have now resulted in payouts due for March and April that we were not previously aware of. We have been working through these over the last two weeks and believe that we have now corrected all of these errors. It has been a very difficult process and has caused us even further delays which we had not planned for.
As a result, we, as UASV have made the decision to solely focus on making sure that all the outstanding March payouts are resolved first before we do anything else.
We fully realise that further delays for April and May payouts will affect our members very much. However, we feel that it is only right that we fix March first.
We also want to reassure each and every one of our members that UASV is not going anywhere. UASV started four years ago with the sole intention of assisting members to save and improve their circumstances. This continues to remain our goal to this day and will continue to be our goal for years to come.
We are fully aware that there will be a lot of backlash as a result of this message, but we feel that it is the most just way to proceed. We will process payments daily to as many members as possible and will be communicating with all members who are affected daily until March has been resolved. We will provide further updates as soon as possible with regards to the April payouts and when they will be resolved.
Thank you again
Enya & the UASV team