a dissatisfied customer a very disappointed

My brother invested with them paying montlhy installmets last year, he was suppose to receive his payout on the 9th april 2023 but was told about 15 days waiting period, it is 15 days waiting ended yesterday but no payment still. This is very disappointing as he works very hard to save money and when he has to reap he has to beg, he is sent messages no response. One excuse we have been hearing is investors are paying them late but what about the contracts with people they are not honoring, they need to do better .. as when he signed up these conditions were not mentioned any where, they need to pull up their socks.