Ruan Riley - Bad Customer Service

On Monday morning I have made contacts with Unison regarding my car that had a breakdown. I was then told that the right person to talk to was Ruan Riley and they will give him a message to call me, later on on Monday he called, forms was sent, filled In and submitted to him.

Ruan, then sent me an email advising that Old Mutual will be giving me a call and arrange for the upliftment of the car. This was never done. Emailed Ruan and advised him of the matter, and he told me that he had escalated the query to the management.

Today is Friday, I them sent him an email telling him that this issue is still not resolved and the car get used for my CP Child appointments and he must advise. An email from Ruan come through now saying I am not covered for any Mechanical breakdown and that the car will be towed to a Repair Center and what not. OK, so I also responded to this as I felt that I was supposed to have been informed on Monday already that I'm not cover so I can make other arrangements.

A call came through from Ruan now Shouting at me saying that they were doing me a favor all this time and he will now cancel the towing he had arranged as it is not part of my cover. This guy went on on on saying that I can taking up with whoever, but they are also aware. In closing he, then said he will send me the forms to cancel the policy as I wish.

My problem of this is that I have been a client with Unison from 2014 for the very same car, and I discover that an employee of Unison is doing me a favor by assisting with my car that I have not missed any premium for and worst of all it gets deducted from my payslip.

Also, I have a concern since I have a funeral cover, house contents with them as well that I might be facing al this nonsense in a long run.