Why still faxing docs?

A month ago, (29/04/2015) I sent an exemption form for specific modules to be considered for exemption. I have spent ridiculous hours on the phone trying to get feedback and the phone either rings of the hook or its continuously engaged.<br> <br> Whoever is responsible for customer service at UNISA needs to retrain the staff as their turn around time is pathetic. <br> I need to register this coming semester, and the outcome from my submission will help me plan my calender accordingly. Is it that you the only university offering long distance correspondence in SA, and you taking your students for granted.<br> <br> A speedy response has prompted me to write and share my disappointment in an old and experienced university like UNISA (which they claim to be, but I have plenty of ??), maybe its too old and cannot handle the changes around it. <br>