What service am i paying for

Sent a request on the 29th Jan after realising that somehow the system registered all my sem1 modules to sem2 and I requested that be corrected. I only got a reply today, 24th Feb see below.<br> <br> From: study-info [mailto:***] <br> Sent: 24 February 2015 04:23 PM<br> To: <br> Subject: RE: <br> <br> Dear Student<br> <br> Please be advised that compulsory assignments which grant one exam admission are already due and therefore one will not gain exam admission should they be registered for the first semester at this later stage.<br> <br> Thank you for making use of the Unisa study-info facility.<br> <br> Regards<br> <br> Nobahle Mdwayi<br> Administration Officer<br> Electronic Section<br> Directorate Student Admission and Registration<br> <br> Registration for the 2015 academic year opens on 24 November 2014.<br> <br> WHY THE HELL DID IT TAKE ALMOST A MONTH TO RESPOND TO MY REQUEST. WHY DONT YOU HAVE TELEPHONE NUMBERS ON YOUR SIGNATURES SINCE THERE IS NO CALL CENTRE ANYMORE. WE PAY FOR A SERVICE AND WE OPERATE ON DEADLINES THEREFORE CANNOT AFFORD GETTING A RESPONSE ALMOST A MONTH LATER. UNISA PLEASE GET YOUR ACT TOGETHER.