Unisa won't give me an invoice so sponsor can help settle my fees

<p>I registered with UNISA in 2015 and had settled my fees in full at the time. In 2016 I had 1 supplementary exam which I completed and an amount of R1435 was added to my account for this, not too sure why because I also paid a supplementary exam fee. At the end of 2016 I completed my research assignment and to my amazement an additional R1435 was added to my account at the beginning of 2017, also not sure why this was added to my account.</p> <p>Never the less, I obtained a financial sponsor (Absa Bank) who agreed to settle these outstanding fees but Unisa has been a blocker ever since.<br />First the I was told they don't know how an invoice looks like of which I subsequently googled a picture and showed the lady. She then went to say she can't give me an invoice if I have not registered for 2017; I explained that I have completed my degree and therefore there is no need for a 2017 registration and besides I wouldn't be able to register whilst having outstanding fees, she told me to make another plan to settle my fees because they won't give me a mere invoice.<br />After several attempts of calling and emailing the finance department with no response I emailed Prof Makhanya (Principal and Vice-Chancellor) and finally got a response from the finance department stating the following: 'Unisa does not issue invoice for the previous year and also for part payment of the academic year because our invoice is charged / billed per modules." This is still not enabling me to settle my fees and graduate.</p> <p>I am unable to settle the outstanding amount on my own at this time and have sought after a sponsor (Absa Bank) who is willing and able to settle my account if they receive an invoice. As my learning institution, not being able to provide me with an invoice disadvantages me in this regard as I will lose this sponsorship as a result, subsequently affecting my current employment opportunity as I need to be able to submit results and proof of my obtained qualification.</p> <p>In addition to this, the latest sms correspondence from UNISA states that my account will be handed over to debt collectors and incur additional costs (please see below), however I am saying if Unisa gives me an invoice I would be able to settle the account with the help of my sponsor if the University will enable this by creating an invoice. Having to incur further costs on an account which I'm already struggling to pay is not only unfair when the blocker is the University itself, but it's also putting added pressure and further disadvantages me in settling this account.</p> <p>Latest SMS correspondence:<br />Final reminder: Please settle your overdue Unisa account by 30 April 2017 to avoid being handed over to a debt collector and incurring additional costs.</p> <p>All would like is for Unisa to create an invoice for the outstanding fees so that my sponsor can settle the account for me. Also, Absa is unable to make payments on a Statement of Account, they are only able to pay on an invoice.</p>