Unisa "service" a joke

I have been a student of UNISA for 3+ years, first having completed a 2 year mandatory HC and then starting with Degree. I can honestly say the service of the last two years is nothing short of absolutely shocking. I can NEVER get hold of them at the CAPE TOWN office, or on the Unisa student contact centre number. There is a live chat option myunisa, but what a joke, they have the most generic non answers it's actually maddening, they clearly have no training or knowledge of anything Unisa related and are just used as seat fillers to get through a back log of queries. Non, I am sure that re actually resolved successfully for both parties. I tried doing live chat again this afternoon, my question was read and subsequently chat ended without any response from them. When I tried again I got a message to say that their working hours are from Mon-Fri 8-4. This message was sent to me on a Wednesday afternoon at 3!! Now you tell me they actually give a damn about helping anyone. clocking out an hour before work day is done?? Unisa's service has become so pathetic it's infuriating. I advise anyone looking to study at Unisa to consider other - any other alternative as you will have nothing but experience from hell.