UNISA Refund Problem!!!

Good Day

I am so frustrated with UNISA. I have submitted all my info for a refund on 14 May and as per their website, refunds will take 15 days. It is now on 24 business days and no refund and no communication from them after i have sent numerous emails.

It is one thing to be late with paying a refund but is absolutely rude, unprofessional and disrespectful to not even bother to respond to any emails.

When UNISA wants their money for study fees, they demand it by a certain date or else you will not be registered or not be able to write exams but they can take all the time they want with a refund request!!! This is actually totally unacceptable.

I will be emailing the consumer protection agency and whatever other agencies are available to lodge a complaint.

I am actually livid as it is a lot of money and they are dragging their feet.

Regards Lesley Ann Du Plessis