Unisa lack of service

Good day

This has been the most frustraing institution that I have had to deal with. Its no wonder the students are causing havoc there reguarly.

We app**** for my daughter to study for her B.ed in 2017, We received a student number and nothing happened after that. In August 2018 again we app**** for the same degree. After receiving confirmation that her application had been received we had absolutely no correspondence. After making several trips to the institution in Pretoria and calling everyday with no answer (one day I held on for 4 hours with no answer).By the first of December we still hadnt received a reply. I emailed everyday with no response besides an automated response. Eventaully on the 12 December I logged a formal complaint on email. After sending the complaint email daily her application was declined due to "spaceing" on the 21st of December just before Christmas. talk about s*** timing.

So not only did they drag their feet in responding to us, they chose the easy way out by declining the application so that they didnt have to deal with a nagging mother.

In January I sent an email to the Dean appealing to reveiew her application as we are desperate for her to study and got a very cold response. "Unfortunately there are limited spaces available at the university. We received applications far in excess of the number available spaces. At this stage we will not be able to offer any additional spaces"

Shocking and disappointing service to say the least!

Wonder if they actually realise these are children trying to start their careers and their futures, and waiting for 5 months for a response only to be declined due to lack of space is pathetic to say the least.