UNISA is an ODL that does not care about its Distance lerners(students)

UNISA is a Open Distance Learning institution that is not reachable to its students. I don't understand why they have contact numbers and email addresses if they will not respond swiftly.

I have been trying to reach UNISA to track the progress of my registration, and I have been holding the line for the longest time. I don't even want to send an email because that is a huge waste of time.

WHY is UNISA an ODL institution if there's no support available to Students!

I registered with UNISA as an ODL because I cannot reach a university in person, but wow!!! They are never available on the phone during registration and application period, why, I have no idea. Their lines are forever busy or flooded, every semester without a doubt. UNISA is a big institution that anticipates a lot of traffic during application and registration periods but they never make means to prepare for such events. Sending an email to UNISA is a terrible idea and a nightmare, all we get are auto-responses and queries are never attended to timeously .