UNISA - HIGHLY UNPOFESSONAL AND HIGHLY VERY BAD SERVICE

Item: Unisa
Rating: 1
Author: Lesley K

I studied in 2015 @ UNISA - Supply Chain short course, we done the registration in Decemeber 2014, my company paid the course in full and we emailed off the proof of payment, i recieved my study matriel in early January 2015, they delivered someone elses study matrieel instead of mine. finally i recieved my study matrieel and started to register on their online student portail, i find it very difficult to commincate with students who is doing the course i am doing. it come to exam time and i had to write my exams in Parrow CapeTown, i wrote me exams and passed two of the three subjects i failed the third with 1 point which meant i had to re - write the third paper. I made contact with some assistant of the course i was doing and was assured that there is no payment involved it even said so on their website. then i recieved a sms i must write my exams in Retreat i made contact with that assist to find out who authorised me new location as i had not advise anyone from UNISA to move me to Retreat. they told me my papers are already at the fecilty i had no choice. that exam took place in October 2015. i had to google this place as i had no idea where this place where eventually i found the place and i wrote my exam, since then i have not seen or heard of UNISA ever again. when i log into the student portail it kicks me out saying i need to settle my account. i tried to call every contact number there is for UNISA in every department. i come out a gentlemen who refused to give me his name and he was so rude and unhelpful. i left it in 2016 i started recieving these SMS that says i must settle my account but there is no conatct number provided, i finally recieve a SMS with an actual number ********** 22 i dail this number and geuse what it DOES NOT EXIST I then google their accounts department with 5 differnent numbers 3 only rings no answer i finally come through to a ********** number today the lady i spoke to did not bother to ask for my student number and proceeded to tell me my company did not pay, when i ask her how would i have gotten my study matrieel cz UNISA would not have sent me anything if i didnt pay first she then told me big companies have the tendancy not pay courses, i told her we sent off our proof of payment and then she told me that i must phone people in PE because i didnt study through UNISA i got frastrated as i ask her to give me a number or direct to call to them and she said no i must call myself i asked her if she knews so much how come she dont have a contact number for me she put the phone down in my face. when i called back i asked her why she put the phone down she told me she lost connection. i asked her to assist me as i want my results she kept on talking about me studing through another place i ask her is this not the accounts department for UNISA she put the phone down in my face again, now i am super angry when i call back she dont answer and eventaully she took her phone off the hook. this was a super xtremely poor service from UNISA it always has been and no response from no one. the lady told me its fine if a log a complaint on HELLOPETER she not worried. UNISA ARE PATHECTIC they only want your money their adverts are all lies to make people think they best i want my results becuase i paid them in full !!!!!!!!

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