UNISA GIVE MY REFUND BACK!

I had registered as student at UNISA start of February when my application to the institution got accepted,I made payment of R2 250.00 for registration fee.

Three days later I immediately deregistered from institution as I had changed my mind ,I followed up with how to get refund of the registration fee and got full information on the website. I made sure I followed the steps which were to fill in their refund fee request form and email it to the finance department with supporting evidence of the payment I made of the registration fee I wanted a refund for . It also states on the steps that it take 21 days for them to process the actual refund back into my bank account however I have sent multiple emails for 2 months full and have not received my refund at all. I am based in Cape Town Western Cape. I have been going to their branch in Parow and was harsher away by security to leave before the "labour strike" began and continually had to go back home with no assistance during my visits there when they were on "labour strike".

I was finally assisted two weeks ago by a lady from Student Admin who was of no assistance as she had said I quote "there is nothing we can do on our side as there might be backlog within our financial department due to strike and they will process refund immediately when they view your email " mind you my request was sent 3 weeks before strike began.

Call Center has been of no assistance as I stay in long que for hours and instead when I reach consultant drops before I even get the chance to speak.

I am unhappy,I want my money,I want UNISA to be exposed for their unprofessional service.I NEED MY MONEY BACK!