Unisa ********** act

I had done a lot to try fixing my matter but I am still ignored. While I paid for registration to Unisa, Unisa sends me an email telling me that their bank does not recognize my payment. Now instead of them fixing that issue from their side cause it is their bank with an issue. They ignored me and still said that I had not made a payment. I made a second payment in hope that everything will be fixed but instead on that payment Unisa rep**** with a message that I had made a credit card payment while I hade done an EFT. I sent an email to let them know that there is an issue about their bank. I had not gotten a reply since 10 Nov 2020 and now it is 05 Jan 2021 I had not gotten a reply from Unisa.

What pains me the most is that I had exhausted my resource by calling the customer service number which takes me to their answering machine until I either run out of airtime or Unisa drops my call. I then turned to the hotline number where it took me to busy. I then resorted to writing a review on hello peter where they just took one look at my review and they ignored it and never got back to me.

So fair I had paid R115.00 twice to Unisa but in my application form it is said that I had not paid or my payment is not showing up on their account. Ever since then I have not been informed what is going on and what is my way forward Unisa has been quite ever since and they have been ignoring every one of my contact messages and It really pains me to be a citizen of South Africa and I vote for democracy only to be disappointed by one of the states service providers. South Africa is let down by its government and the services it provides to its people.