Unisa financial services must work on refund as soon as possible

Morning Senzo Dlungwane I tried so many times for help. I started fax my refund form on the 17th December but I never get even a message and 02 jan I resent again via email still not get my refund. accoriding to the policy Refund process 15 working days,and then now it's more than 15 days. I'm so desperate I really need money for my Child fees