Unisa Finance seems ******* to me

This has been an emotional roller-coaster of a year dealing with a Pandemic and the Unisa finance team.

I have literally spent 2020 paying a constant outstanding fee of 1500.00 on behalf of my brother student number (***5 ) that Unisa Finance kept saying that was owed, then they removed the cost owed and now suddenly there is an amount owed.

I settled the outstanding amount for semester 1 and 2 for 2020 in full and emailed the proof of settlement payment for both semesters through to *** - the finance team. I have asked them to respond that my proof of payment email has been received but i received an automated response. Now my brother cannot access his results due to a carrier forward amount of 1560.00. This is impossible because I have settled both semesters, how can there be a carried forward amount ? if the account has been settled fully for 2020.

I believe that the finance team is adding on amounts when they feel that they want to and the worst part, is that you don't get through to them via telephone and when you email them you get an automated response that does nothing so you cannot rectify the situation.

I feel very frustrated and very offended that Unisa Finance team keeps barring this account due to outstanding fees, especially when we have gone out of our way to pay these fees.

I cant afford to keep paying the same amount over and over and I think that this is a poor representation on UNISA.