UNISA – Extremely frustrating experience trying to get a simple answer

UNISA – Extremely frustrating experience trying to get a simple answer

I have been trying to get an answer from UNISA regarding an examination remark that I app**** for in July. I have now noticed that I am listed for a supplementary examination, but I still have no clarity on whether my remark has been processed or whether I am actually required to write the supplementary exam.

I have emailed the relevant departments approximately three times over the past week and have received no response.

The Call Centre has been just as frustrating. On one occasion, I waited around 30 minutes after being told I was number 2 in the queue, only for the call to be disconnected. On another occasion, I started at number 8, waited approximately 45 minutes until I reached number 1, and then the call was disconnected again.

The supplementary exam is now only around 10 days away. I genuinely believe I passed my original exam, which is why I app**** for the remark, but I cannot even get confirmation of the status of that remark.

At this point, I am simply asking UNISA to tell me:

**Has my remark been processed, what is the outcome, and do I actually need to write the supplementary examination?**

Students should not have to spend hours on hold and send multiple emails just to obtain basic information about their academic status, especially when an examination is less than two weeks away.

UNISA, please respond and resolve this matter urgently.