UNISA BAD SERVICE

I completed my degree in May/June 2020 exam period. To date I have not received an SMS confirming my completion. I have sent numerous e-mails to the Bloemfontein office and I am not getting any joy. They keep saying they're looking into my query and will sort it out but nothing. In December they requested documents, which I submitted the very next day but my status is still not changing. I was told that my modules are fine and only those documents were missing. The worse thing is no-one comes back to me, I have to always send e-mails over and over again, beg them to look into my things. I do not owe Unisa any money. I understand Covid, but we cannot always blame covid for everything, i feel that someone somewhere is not doing their job because they're working from home. I am also working. I called the Head Office number as well but it's not going through. I am soooooo frustrated as I wanted to do my Honours. I need assistance urgently.