Unhappy with UNISA services

Good afternoon I made a payment on the 25th of January on student number ***1. When we checking to see the progress its telling me the payment was not processed. I wanted to find out how long does it take for payment to be processed. Please see the attached proof of payment. Nedbank: Transaction. Payment of R660,00 from a/c **7478. ***,***. 25 Jan 24 at 08:50. Up until today i havent received any written response from UNISA my child is still not at school. At point all i want is my money back into my account.