Stay away...

Worst customer service I have ever had, especially given the fact that this is suppose to be a an elearning university.

I have been phoning the university on and off for four months (and additionally emailing multiple departments) because of my application. In a nutshell, they say they are missing my matric certificate but I have sent proof that it was submitted and have resent the document in (which staff have confirmed they have received) but they still refuse to process my application. What was weird is that one lady confirmed that she can see my document and that they may have missed it because it is an IEB matric certificate, like why would that even be?

The last straw was when I phoned in recently and waited for 4 hours to get through. The first time the lady gave me a number to phone that didnt work. After waiting again, another lady told me no you can't phone that number and then began getting rude with me and giving me such attitude when I started asking for help on what I can do from here. She even began stating how I don't understand the situation when, trust me, I do.

My next steps is to actually lay a complaint against this employee for the treatment I received and then study elsewhere.