Slow response in verifying credits

My daughter Mary Ann Jones student number ***6 commenced studies with UNISA in January this year.<br> She was previously studying through Embury and passed her second year. When she enrolled with UNISA she app**** for credits for her completed subjects.<br> She has yet to receive any feedback from them. She has made countless calls to their call centres and never manages to speak to someone who can help her. She has been to their offices in Durban where students are treated like cattle and has had no joy there either.<br> Their service is pathetic. I cannot understand how this once magnificent institution is being run into the ground.