Shockingly poor and unprofessional service.

I am studying though a 50% bursary which I received from my employer. 50% of the fees to Unisa was made via EFT (from my employer) and the other 50% paid onsite (by myself). Somewhere along the line there was an issue with the payment. I'm not sure which payment there is an issue with (the payment my employer made or the payment I made). That is the issue. I'm not irate because of the payment issue...these things happen. I'm furious because of the unprofessionalism and unhelpful 'service' received from Unisa. As a result of this I cannot get my exam results.

This is the sequence of events:

1) 05/12/2017 - I visited Unisa in Florida and spoke to a consultant who showed me that the funds are on the system and marked as 'unallocated' under my student number. The lady then sends an email to someone who should be able to help.

2) 06/12/2017 - The consultant who is supposedly in a position to help me says the payment was not meant for Unisa. How on earth is that possible as its on your system as unallocated!?!? I reply and ask for clarity.

3) 11/12/2017 – I have not received a reply so I send a follow up email. No reply.

4) 13/12/2017 - I send another follow up email and CC ********** Still no response.

5) 18/01/2018 - I send another follow up email and CC ********** Still no response.

6) 28/01/2018 - I revisit the premises for a second time, only to be referred to the same unhelpful person again. I did not accept that and spoke to a supervisor. I explained the situation, request her email address and CC her on comms going forward. I then get a reply from the same consultant saying and I quote 'Please follow the trial of emails as I deleted the previous , you have an outstanding fee, if you fixed the issue with the proof please provide the new proof of payment in order to allocate'.

7) 29/01/2018 - I reply and ask for amount that is outstanding. No response even though the supervisor was CC'ed on the email.

6) 09/02/2018 - Send another follow up email and get the below in response which is completely meaningless and a futile attempt to push me from pillar to post even further. This has been ongoing for two months!!! I'm not interested in fighting or logging complaints that will fall on deaf ears. I just want to get this sorted out. CAN I PLEASE HAVE A RESPONSE FROM SOMEONE COMPATENT.

All students queries should be send to the relevant section and respective departments .

No student queries will be attended to during these period and thereafter

Kindly refer to your Tutorial letter 101 for full details

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