Shocking service

I requested my academic record to be posted to me in July 2014, even though Unisa swear they posted it in August 2014 i never ever received it. I sent a new request in December after postal strikes had ended an on 6 January 2014 I was assured that it will be posted. It is now over 4 weeks and still now sign of my academic record. I cant believe it takes this long or this much inconvenience just to receive an academic record. If you miss payment by 1 day then you cannot be registered absolutely no exceptions.