Registration dates

I have been trying to register online since September, I have been sending emails making calls and no one gets back to me, I went to the Florida campus where the lady at information was busy on her phone didn't care what I wanted all she said was come back in April when registration re-opens. I went onto the web again yesterday only to find out registration was extended until the 23rd and I missed it with one day, why is it so difficult to get assistance from Unisa staff, what's all the attitude all about? All I want to do is register for my degree in Child psychology paying out of my own pocket not waiting for a loan or an hand out.