Refused service/assistance

When I went in to register two weeks ago. I merely sat down and took out my papers. I did not even say what I needed assistance with. The women refused to assist me. She said she didn't understand what I needed help with. I did not even indicate what I needed help with. I had to sit down and wait another 15 minutes to be assisted. I waited in line since 8am and then at 6:15pm I am denied service because she refused to assist me.