Refund Request

Requested a refund from UNISA. While using the credit card payment option online it gave me an error 401. Few days later I noticed two payments were taken off my credit card. I emailed UNISA on the 3rd August to request for refund and advised it advised they will process within 15 days. On the 15th day nothing I emailed again. Today I went to florida campus and midrand, All you are told is the finance office is closed and you need to email or call. But none of these work, The security guard at Florida was rude and aggressive whilst all we asked for was direction on next steps.

UNISA please urgently contact me and advise how I can go about obtaining my refund, as I am now paying interest on the my total outstanding.

Student Number: ***1