Poor service unisa shop

I'm writing to bring to your attention a difficult issue I am experiencing with my purchase of a golf shirt on unisa online shop.

I placed my order on the 23rd of June 2024, it has been more than 7 working days of no delivery as stated by the shop about the turn around time & I have not received any tracking number or update.

I have sent an email to the shop but no response. On the 10th of July I made a call to this number ***, it was answered by a lady by the name of Tinyiko, she promised to call back after a few minutes to explain what's going on with my order which she did, then told me that the person responsible with online orders is on leave & she will call again within an hour however I have been waiting ever since.

On the 18th July 2024, I also sent an email to cape town regional campus as it is were I am based still no response.

On 1st July 2024, I also phoned the shop again, the call was answered by a guy by the name of moeketsi he told me he will investigate the matter & call me back but I am still waiting

I am very disappointed & frustrated with the service of the shop especially from a reputable institution like unisa maybe if it was a from bogus one it could be understandable. Shame they are really not beating the allegations of incompetence.

Please investigate about the current situation of my order & provide me with an update. I would like to request information on how I can proceed with either receiving my order or getting a refund for the undelivered item.