POOR SERVICE

I have a problem with Unisa responding to students queries, I have been trying to phone the amplication division since September 2015 they are not picking up their phones to help us or responding to any of our queries, i have sent 5 emails since September and none of the emails were attended to, yesterday I had to take a 1/2 day drive to sunnyside so I can be help, the guy did not even take down my student nu to check how far is my application he just told to do a new application.<br> Unisa is now accepting new application only online, the system is not user friendly you cant make any changes/ additions and still you cant even phone them as they are responding to any email queries and telephone calls nad yet Friday is last day to submit application, It is even written on thier webside that they are experiencing system problems so we must bear with them, so how are we supposed to do now. spend days and days driving to sunnyside? Unisa i dealing with working students to name one so we can afford to pay the fees, but the staff does not make it easier for us to apply and register remotely.<br> The communication between Unisa and us is unfair and I dont know when this will improve..