Pathetic service @ Unisa

Their service is beyond pathetic.

I'm currently sitting under financial suspension even though my last payment due has already been paid. Instead of deducting my final payment, it was added to my account. The account status now reflects that I owe double of what my final payment had been. I thought if I give it a few days, they will rectify the error and lift my suspension. But it's been over 2 weeks since my payment has been made and still nothing has been done. I have sent emails querying the error on my account and I have not even gotten a response or even an automated message acknowledging my email.

This morning I had called into the HR offices instead of the finance office and instead of helping out by trying to transfer the call, I got excuses that it's in a different building. And the man I had spoken to just cut the call on me, mid sentence. I am really not sure what type of individual fits the criteria for their HR division, but that right there is the height of unprofessional behaviour. When you try to make contact with anyone is Unisa, everything goes unanswered unless they are pestering you for something.

I find it extremely unacceptable that I pay for my studies, and yet I still have these issues. As such an organisation of their calibre everyone expects more from them and yet the service that they provide to the students who support them is truly beyond disgusting.