Overdue funds

To whom it may concern, I sincerely hoping you’re keeping well,

I have just received notification via SMS that I owe UNISA for modules that I app**** for in the year 2021 which I couldn’t continue doing cause UNISA failed to load the study material online for me to access, and that eventually caused me failure to continue and cancel my studies, however when I check my financial statement, I can only see them being suspended and later on a subject being re-instated without my request.

It was very difficult and challenging registering in 2021, and not being able to continue with online courses made matters worse, because there is no hard copy material and there is no soft copy material uploaded on the system.

Now receiving a financial statement that I owe over R5k for studies I requested cancellation for, even worse did not receive or got materials uploaded online for is completely unfair and causing a burden, UNISA set me up for let-down and now ******ing monies for something they failed to deliver on, and made it unmanageable, I do not find your procedures appropriate and I feel I should not be expected to settle,

After begging to be registered, I eventually requested for cancellation and refund of my minimum payment for my application, only then I was registered, I raised a query about not being able to access my online modules and was informed there are no hard copies, then demanded to be cancelled of my enrolment, and now few months later in a new year, got warning that I need to settle an overdue account by 31st May 2022 to avoid facing debt collector and incurring additional costs,

I find such practice very unfair and inappropriate.