NO RESPONSE TO E-MAILS OR CALLS

I had initially had issues with my online registration for this semester. I sent numerous e-mails to rectify the matter as I was not registered until registrations closed. At that point the only response I had been receiving was that the matter would be forwarded to the relevant department (from ***). I did not receive a response from *** which is the e-mail address cited for registration queries and to whom all e-mails were also sent. I then requested to have my fees refunded as I was not registered. I was sent a refund form to complete which I sent to Unisa on 3 September. The form advises that the refund will be processed 15 working days from receipt thereof. I then followed up 15 days later to no avail. I was receiving no response from the e-mails I had sent and the numbers for the finance department go unanswered. I eventually sent an e-mail to the Gauteng division and only then did I receive a reply from Mr Lesabe of the finance department to whom I had been sending e-mails. He then requested I re-send the documents so a MONTH later my query is being attended to.