NO ONE CARES

EVERY YEAR SAME FRUSTRATIONS WITH THE FINANCE DEPARTMENT AT UNISA. MY FEES ARE PAID IN FULL AND I HAVE A CREDIT AMOUNT THAT I NEED IN ORDER TO BUY BOOKS AND START STUDYING. I HAVE BEEN SENDING EMAILS AFTER EMAILS, I SEE THAT MY EMAIL ARE DELIVERED AND READ BUT NONE COMES BACK TO ME, I SENT ALL THE DOCUMENTATION REQUIRED FOR A REFUND EVEN THIS MORNING NO ONE CARES. CAN SOMEONE LOOK INTO MY REFUND.<br> <br> THEY KNOW THAT WE ARE AT THEIR MERCY WHEN IT COMES TO ASSISTANCE YET THEY DONT ANSWER PHONE, YOU CAN HEAR PICKING UP AND DROPPING OF PHONES.<br> <br> AM STILL AWAITING FOR MY STUDY MATERIAL AS WELL, THEY ARE ALSO GIVING US COLD SHOULDER. <br> <br> IT IS SOOOOO FRUSTRATING DEALING WITH UNISA STAFF EVEN WHEN YOU ESCALATE NO ONE CARES.<br> '***'