No feedback on Application

After applying online to UNISA last year in time...I have yet to receive ANY feedback from them. After emailing and phoning since October 2015 up until this day STILL nothing. Once in December I managed to get through and get a student number out of them so I could pay my application fee. With all my correspondence and POP UNISA Parow Campus still could not help me today. Instead I am told \they"cannot FIND my application on system and that I have to wait until the 30th of January. If I receive no feedback by then I am to assume that I have to re apply for either 2nd semester or next year. ARE YOU KIDDING ME???? What kind of service is that? The woman who assists me doesn't say anything to me in terms of the way forward. Just I have to wait. No compassion as I have been sitting at the campus in a queue from after 8 to 4pm in the afternoon. I am ashamed to be potentially studying at this institution. How PATHETIC. There are other words but it's really a disgrace. UNISA should feel ashamed! We PAY for this it is not FREE EDUCATION the least one can get is a damn RESPONSE!!!! Pathetic! !!"""