MISSING STUDY MATERIAL -NO RESPONSE FM DESPATCH

I registered for 1st semester 2015, early January. Books took a long time to arrive but got them , noticed one of the study guides missing. I immediately sent an email to Despatch. Almost two weeks later and after many more emails to despatch, still no response from despatch. Why is there no contact numbers for Unisa departments. Unisa has made it very difficult for students to get answers regarding modules, books etc. The lead time for responses are weeks if not months. I am still waiting for a response from another enquiry i made last November as well. I have now given up on Unisa, the lack of service is beyond poor. I have now paid to have the study guide printed at my own cost now. Unisa , please don't waste my time and my money by sending me the study guide this late after ignoring my emails. Please deduct the cost of the study guide from my fees, you have rules for everything but your delayed responses. I am so disappointed by the lack of service.<br>