Long distance communication is non existant

Unisa is the absolute worst when it comes to communication. How can a long distance institution NOT pick up there phones? I was on hold for 1 hour and 16 minutes when I finally convinced myself to hang up. I finally just send an email although past experience tells me if I'm lucky they'll answer it 4 months from now. Anybody having to deal with them should get a qualification in perseverance because its an absolute nightmare before you even start your actual "studies".